Fulfillment Policies

Return & Refund Policy
Product Orders (Documentation, Books & Accessories)

The following terms and conditions apply for merchandise that is not damaged, defective or a Selman-Holman shipping error:

  • Original order may not be older than three (3) months
  • To start a return, please email Sarah@selmanholman.com or dial Selman-Holman Customer Service at 214-550-1477 Ext 7. If the merchandise has not been returned within 60 days, the return authorization will be canceled and removed out of our system.
  • All return shipments must be shipped prepaid and clearly marked. The originally packaging is best. 
  • Upon receipt and inspection of the returned merchandise, Selman-Holman will either issue a refund or exchange the merchandise as instructed.
  • Returns may be rejected due to the physical condition of the items received. 
  • If the product is defected or incorrect, please contact Selman-Holman Customer Service immediately at 214-550-1477 Ext 7.
Online Training and On-Demand Webinar Orders

The following terms and conditions apply to online training and webinar subscriptions purchased from Selman-Holman:

  • All online training and webinar subscriptions are non-returnable and non-refundable.
  • By purchasing you agree to not copy, transfer or share the content with other individuals or facilities. Restrictions may vary by training. Please contact CodeProU at 214-550-1477 Ext 4 if you have any questions or concerns regarding your online training subscription. 
Delivery Policy

All product orders (Documentation, Books & Accessories) are processed and shipped within 1-2 business days. Please note, all Decision Health study guides are sent to the publisher and shipped by Decision Health through UPS. All other products are shipped by Selman-Holman through USPS. Once the order has been shipped, the tracking information will be provided via email.

*All pre-ordered coding manuals are shipped through the publisher, Decision Health.

All online training and webinar orders are processed on the day of the order (please allow additional processing time on the weekends). The customer will receive an email with a link to access the training. Please contact CodeProU at codeprou@selmanholman.com or dial 214-550-1477 Ext 4 if you are having trouble accessing the online training.

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